FAQ

Artwork

Your final product is printed on high-end Giclee fine art baryta paper with a subtle satin finish. The paper we use is a 300gsm, alpha-cellulose, acid- and lignin-free paper which conforms to ISO 9706, offering a museum-quality print with superb age resistance.

If you select a framed print, we will first mount it to 1/4" foam board, then matte and frame behind acrylic glass. Our acrylic glass will further complement the age- and fade-resistance quality of the print.

We offer several modern and gallery-quality wooden frames fixed with wire-mounting. However, if these don't fit your style, reach out to us for custom framing options.

At the moment, we offer 4 sizes:

  • 8" x 12"
  • 12" x 18"
  • 16" x 24"
  • 24" x 36"

However, if you'd like to order a custom size, please reach out to us. Generally speaking, we can print and frame anywhere between 4" x 6" up to 40" x 60"

If you or your business prefer a custom size, frame, or medium that we don't currently offer, we're happy to discuss and provide a quote for custom requests.

Absolutely! If it's possible to turn your idea into our microscopy art, we're more than happy to offer that to you. We would classify this as a 'personalized custom order' and provide you with a quote for sourcing materials, anticipated working-hours, and printing/framing/matting. We'll then get to work and contact you when we have at least 2 unique pieces that we feel fit the bill for your taste.

Full disclosure: This degree of customization will typically exceed $1000 USD.

We plan to release exclusive signed, limited edition prints on a monthly basis. Tune-in to site updates or subscibe to our monthly newsletter.

Orders

We accept payments from Visa, MasterCard, Discover, and American Express. Payments from wallets such as Apple Pay, Google Pay, and Microsoft Pay are also supported.

If you are a customer from Europe or Asia not using one of the card providers above, we may not support your card provider yet. However, payments from Carte Bancaires, JCB, and China Union Pay should be accepted.

Your payment information is encrypted with industry standard AES-256 and processed through a PCI-Service Level 1 system. If you want to know more, please review our Privacy Policy .

Approximately 1 full working week from the time of ordering. Processing and manufacturing requires at least 3-4 days and then we provide you with free 2-day shipping.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Alternatively, you can see what stage of processing your order is in by entering your order number into the Order Tracking page.

Returns and Cancellations

Email orders@themicrographer.com with the order number you received within 24 hours of ordering. If 24 hours has passed, unfortunately we can't cancel or change your order. All products are made-to-order and will already be underway with manufacturing and assembly past 24 hours.

In the rare event that your art arrived damaged, please reach out to orders@themicrographer.com

All pieces are made-to-order and customized to your specifications, therefore we are currently unable to accept returns.

You can contact our our orders support team by emailing orders@themicrographer.com. Please provide the order number [found in your order confirmation email], if your question relates to a submitted order.

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